Return & Refund Policy
Updated at 2022-08-04
Definitions and Key Terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as
- Company: when this policy mentions "Company," 'We," "us," or "our," it refers to Kesar Tea, India that is responsible for your information under this Return & Refund Policy
- Customer: refers to the company, organization or person that signs up to buy the product or use the Service.
- Device: any internet connected device such as a phone, tablet computer or any other device that can be used to visit and use the services.
- Service: refers to the service provided by Kesar Tea as described in the relative terms (if available) and on this platform.
- Product refers to any product sold by Kesar Tea.
- Website: Kesartea.com site; which can be accessed via this URL: Kesartea.com.
- You: a person or entity that is registered with Kesar Tea to buy products or use the Services.
Return & Refund Policy
Thanks for shopping at Kesar Tea. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Kesar Tea. We'll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Kesartea.com; you agree to the terms set forth below along with Kesartea.com Privacy Policy
If there's something wrong with the product you bought, or if you are not happy with it, you have to issue a refund and return your item.
If you would like to return a product, the only way would be if you follow the guidelines:
- The product has to be in the packaging we sent in the first place or as agreed upon with the authorized representative of Kesar Tea.
- The delivery time is 3-4 days and might stretch in unforeseen circumstances.
- Opened packet which are over 25 grams of the product used will not be accepted or eligible for return.
- Replacement acceptable only on retail counters.
Refunds
We at Kesar Tea commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock; or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request and the product is in good condition and as per policy.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won't get damaged during transit. Please note that Kesar Tea is not liable for damages that are caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it and if its condition is good and it follows the return policy, we will proceed to issue a refund of your purchase as per policy. Your refund may take a time to process but you will be notified when you receive your money.
Shipping
Kesar Tea is not responsible for return shipping costs. Every shipping has to be paid by the customer even if the item had free shipping in the first place, the customer has to pay for the shipping in return
Product Availability and Limitations
Given the popularity and/or supply constraints of some of our products, Kesar Tea may have to limit the number of products available for purchase. Trust us, we're building them as fast as we can. Kesar Tea reserves the right to change quantities available for purchase at any time, even after you place an order Furthermore, there may be occasions when Kesar Tea confirms your order but subsequently learns that it cannot supply the ordered product In the event we cannot supply a product you ordered, Kesar Tea will cancel the order and refund your purchase price in full.
Your Consent
By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy If you do not want to agree to this or any updated Return & Refund Policy you can delete your account
Contact Us
If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.
Via Email: myorder@kesartea.com